Credit & Collections Representative
Location: On-Site (Local Candidates Only)
Schedule: Monday – Friday, 8:00 AM – 5:00 PM
Pay Rate: $24-$27/hour
Employment: Temp to hire
Interview Process: Virtual Interview via Microsoft Teams
About the Opportunity
We are seeking an experienced Credit & Collections Representative to join a growing organization. This role is responsible for managing credit limits, payment terms, and collections activities for an assigned portfolio of customer accounts. The ideal candidate will have experience handling credit and collections functions within a large corporate environment and possess strong analytical, customer service, and problem-solving skills.
Key Responsibilities
- Review customer accounts and orders on credit hold; determine whether orders should be released or remain on hold pending resolution.
- Manage collections activities for an assigned portfolio of delinquent accounts receivable.
- Partner with Sales Consultants to support collection efforts and resolve outstanding balances.
- Identify potential bad debt accounts and pursue collection actions; escalate concerns to management as needed.
- Respond to customer inquiries regarding statements, account balances, and payment discrepancies.
- Assist with account reconciliations to ensure accurate customer records.
- Review customer credit limits and approve increases up to $25,000 when appropriate.
- Prepare and recommend accounts for placement with third-party collection agencies after all internal collection efforts have been exhausted.
- Collaborate with Sales, Customer Service, and other internal departments to resolve payment disputes and customer concerns.
- Support payment portal setups and electronic delivery requests.
- Maintain detailed and accurate records of collection activities and customer communications.
Qualifications
- Bachelor’s degree in Business, Finance, Accounting, or a related field, or equivalent industry experience.
- 3 years of B2B Credit & Collections experience required.
- Experience managing commercial customer accounts and collecting on business-to-business (B2B) receivables.
- Proven experience working within a large corporate credit and collections environment.
- Previous experience with credit and collections in a large corporate environment is required.
- Strong understanding of accounts receivable, credit analysis, and collection strategies.
- Excellent written and verbal communication skills.
- Proven ability to interact professionally with customers, suppliers, management, and internal teams.
- Strong organizational skills with the ability to prioritize multiple tasks in a fast-paced environment.
- Detail-oriented with a high level of accuracy and follow-through.
- Strong problem-solving and decision-making abilities.
- Adaptable and able to work effectively in changing business conditions.
Technical Skills
- Proficiency in Microsoft Office Suite (Excel, Outlook, Word).
- Experience with ERP systems such as Oracle PeopleSoft or similar platforms.
- Familiarity with credit reporting tools such as Dun & Bradstreet, Creditsafe, or comparable systems.
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