Call Center Representative – Patient Support (Pharmacy)
Location: Whippany, NJ
Pay: $19–$21/hour
Schedule: Monday–Friday (Multiple shifts available)
- 8:00 AM – 4:30 PM
- 9:00 AM – 5:30 PM
- 10:00 AM – 6:30 PM
- 11:30 AM – 8:00 PM
Job Overview:
We are seeking motivated and customer-focused Call Center Representatives to support patients within a fast-paced pharmacy environment. This role is ideal for candidates who enjoy helping others, providing accurate information, and working in a structured, team-oriented setting.
Key Responsibilities:
- Handle inbound and outbound calls from patients, providers, and pharmacies
- Assist patients with medication orders, refill requests, and general inquiries
- Provide clear and accurate information regarding prescriptions and services
- Review patient profiles and update information in the system
- Resolve issues efficiently while maintaining a high level of customer service
- Document all interactions accurately in internal systems
Qualifications:
- Previous call center, customer service, or healthcare support experience preferred
- Strong communication and active listening skills
- Comfortable handling high call volumes in a fast-paced environment
- Basic computer skills and ability to navigate multiple systems
- Ability to maintain professionalism and empathy when speaking with patients
Why Apply:
- Stable Monday–Friday schedule (no weekends)
- Multiple shift options available
- Opportunity to gain experience in healthcare/pharmacy support
- Team-oriented environment with growth potential
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