IT Specialist / Help Desk Support
Location: Moorestown, NJ
Schedule: Monday–Thursday, 6:00 AM – 4:30 PM
Pay Rate: $25–$30 per hour
Position Summary
We are seeking a knowledgeable and customer‑focused IT Specialist to provide hands‑on help desk and technical support for internal users. This role is responsible for troubleshooting hardware, software, and network issues while ensuring systems operate efficiently and reliably.
Key Responsibilities
- Provide technical support to users by researching and resolving hardware, software, and network issues
- Troubleshoot workstation, server, and LAN connectivity problems
- Respond to help desk requests by identifying root causes and performing or guiding users through corrective steps
- Maintain and support desktops, servers, and network performance
- Improve co‑worker efficiency by creating and maintaining technical documentation and procedures
- Identify system issues and recommend changes to improve overall performance
- Deliver professional, customer‑focused technical assistance to internal stakeholders
Required Skills & Qualifications
- Strong problem‑solving and troubleshooting abilities
- Working knowledge of LAN environments
- Experience with operating systems and PC hardware
- Desktop and basic server support experience
- Excellent verbal communication and customer service skills
- System administration fundamentals
- Strong attention to quality and detail
Education & Experience
- High school diploma, GED, or equivalent (Associate’s degree preferred)
- Prior IT support, help desk, or systems administration experience preferred
- Certifications are a plus
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