PeopleShare is currently recruiting for a Quality Assurance Supervisor to support a Business Processing Solutions Client in Philadelphia, PA!
Position Overview:
Are you an experienced leader with a passion for maintaining top-tier quality and efficiency? Do you thrive in a fast-paced environment where attention to detail and team development are key? If so, we want YOU to be a part of our dynamic team!.
What you’ll love about this role:
- Competitive Pay: Start at $23/hr, increase to $26/hr upon permanent placement!
- Growth Opportunity: Contract-to-hire role with room to advance!
- Stability & Work Life Balance: Monday – Friday, 8AM – 6PM, plus a monthly meeting on 3rd Saturday of the month.
- Leadership Impact: Oversee, Mentor, and Shape a high-performance team!
What you’ll do:
As our Quality Assurance Supervisor, you’ll be the backbone of our quality control operations, ensuring efficiency, accuracy, and compliance across the board. Your responsibilities will include:
- Supervising and motivating a dedicated team.
- Managing schedules, payroll, and attendance records.
- Coaching and developing staff to reach their highest potential.
- Monitoring performance metrics and maintaining efficiency standards.
- Ensuring seamless client communication via email and verbal updates.
- Conducting audits and ensuring all reports are completed accurately.
- Organizing and maintaining department documentation and compliance records.
- Overseeing offsite audits and managing the greeter schedule.
- Handling corrective actions and driving continuous improvement.
- And more!
What you bring to the table:
- Experience: At least 2-3 years of quality assurance or related experience plus 2+ years in a supervisory role.
- Attention to Detail: Ability to review reports, monitor accuracy, and correct errors efficiently.
- Tech-Savvy: Comfortable working with Microsoft Windows-based software and managing digital records.
- Leadership Mindset: Passion for coaching, developing, and motivating a team.
Ready to take the next steps?
If you’re looking for an exciting leadership opportunity with growth potential, don’t wait—apply today!
PeopleShare is the leading Staffing Agency in the region and has temporary to hire and permanent jobs across 8 states. Our openings include receptionist, data entry, customer service, collections, office managers, call center, administrative assistant, accounts payable clerk, accounts receivable clerk, file clerk, warehouse, assembly, production, pickers, packers, forklift, machine operators, and maintenance mechanics.
PeopleShare provides equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status, or any other protected category or class under federal, state, and/or local laws. This policy applies to all locations and all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
