Now Hiring: Call Center Lead – Take Your Career to the Next Level!
Are you a natural leader with call center experience? Do you thrive in a fast-paced environment where you can coach, support, and drive a team toward success? Join one of our clients as a Call Center Lead and make an impact! This fully in-office role in Philadelphia, PA offers the chance to oversee a high-performing team, ensure top-tier customer service, and help shape the future of our call center operations.
Overview:
We are seeking a dedicated Call Center Lead to oversee our customer service team, drive exceptional support, and ensure our operations run smoothly. As a Call Center Lead, you’ll play a pivotal role in maintaining high customer satisfaction, meeting performance targets, and supporting a positive team culture.
Why you’ll love this opportunity:
- Competitive Pay – $21.50/hour
- Professional Growth – Leadership experience that builds your career
- Weekly Pay & Benefits – Stability and support through PeopleShare
What you’ll do:
- Supervise daily call center operations to maximize efficiency and team success
- Coach and develop representatives, ensuring top-quality customer service
- Handle escalated customer concerns with confidence and problem-solving expertise
- Track and analyze team performance, implementing improvements as needed
- Lead training sessions to keep your team sharp and engaged
What we’re looking for:
- 2-4 years of call center experience, preferably in a leadership role
- Strong communication, coaching, and problem-solving skills
- Familiarity with call center technology and customer service software
- Schedule: Monday - Friday, 8:30 AM - 5:00 PM | Every 3rd Saturday, 9:00 AM - 12:00 PM
- This is a fully in-office role in Philadelphia, PA.
Ready to take the next step? Apply today and lead a team to success!
PeopleShare is the leading Staffing Agency in the region and has temporary to hire and permanent jobs across 8 states. Our openings include receptionist, data entry, customer service, collections, office managers, call center, administrative assistant, accounts payable clerk, accounts receivable clerk, file clerk, warehouse, assembly, production, pickers, packers, forklift, machine operators, and maintenance mechanics.
PeopleShare provides equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status, or any other protected category or class under federal, state, and/or local laws. This policy applies to all locations and all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
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