Our client who is a leading technology-enabled biopharmaceutical services company helping patients access and afford specialty and branded medications is looking for a Patient Support Specialist who will assist patients, physicians, and pharmacies with access to medication through copay assistance and reimbursement programs.
Type: Temp to Hire
Location: Whippany, NJ *FULLY ONSITE*
Shift: Multiple shifts available
Pay Range: $19 - $20.90/hr
Job Responsibilities:
- Responds to inbound and outbound calls from patients, physicians, and pharmacies to support access to care, reimbursement needs, and copay assistance program navigation.
- Provides concierge‑level “white glove” service, ensuring clear communication about program information, eligibility, and medication access while maintaining strong patient empathy.
- Processes claims as needed, manage escalations, and collaborates with internal teams such as Program Management, IT, and Contact Center units to resolve issues efficiently.
- Assists with administrative tasks such as mail sorting or claims processing when required.
- Helps promote medication adherence by ensuring patients understand program benefits and experience minimal friction in their prescription journey.
Requirements:
- Experience working in a call center environment, including understanding of call center operating metrics and performance management (preferred).
- Knowledge of pharmacy benefits, healthcare insurance, and/or medical billing is a strong plus.
- Ability to interact professionally with patients, physicians, and pharmacies regarding access-to-care and copay assistance programs.
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