What You’ll Do
- Be the friendly, knowledgeable point of contact for customers and vendors—answering calls, resolving issues, and building relationships.
- Handle scheduling, service verification, follow-up calls, and service coordination.
- Create and manage purchase orders, ensuring accurate and timely processing.
- Use our internal system to log all customer interactions and track service tickets.
- Work cross-functionally with other departments to deliver a seamless experience.
- Participate in our emergency call rotation (one week/month)—you’ll be equipped with a company laptop and phone.
- The Department is staffed 8:00 am to 5:00 pm Monday through Friday although emergency calls are accepted 24/7/365.
Qualifications
Experience: 3+ years in customer service, ideally in a call center, hospitality, construction, or facilities environment.
Education: Associate’s Degree in Business or related field OR equivalent experience.
Skills & Strengths:
- You’re quick-thinking, cool under pressure, and solution-oriented.
- Strong multitasker — comfortable managing multiple computer screens and priorities.
- Excellent communicator who listens deeply and speaks clearly.
- Tech-savvy — confident using Windows, Word, Excel, Outlook, and eager to learn our proprietary software.
- You deliver world-class service and genuinely care about the customer experience.
- Bonus: Negotiation skills and a knack for building long-term relationships.
Benefits Overview
Work-Life Balance
- Paid time off including company holidays
- Flexible schedule
Health and Wellness
- Medical and prescription coverage
- Health savings and flexible spending accounts
- Dental and vision coverage
- Wellness program
- Group short-term and long-term disability
Financial Wellness and Additional Support
- 401(k) plan options and company match
- Life insurance* basic plan covered 100% by company.
- Supplemental term life/accidental death and dismemberment insurance
- Employee assistance program
- Recognition program
- Employee discounts for mobile phone, ticketed events, online shopping and more
PeopleShare is the leading Staffing Agency in the region and has temporary to hire and permanent jobs across 8 states. Our openings include receptionist, data entry, customer service, collections, office managers, call center, administrative assistant, accounts payable clerk, accounts receivable clerk, file clerk, warehouse, assembly, production, pickers, packers, forklift, machine operators, and maintenance mechanics.
PeopleShare provides equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status, or any other protected category or class under federal, state, and/or local laws. This policy applies to all locations and all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
