**Looking for a stable career with a respected company that's been growing for over 30 years? If you thrive on helping people, developing your skills, and being part of a supportive team, this could be the perfect fit for you.**
Customer Service Associate Job Details
Schedule: Monday–Friday, 8:00 AM–5:00 PM
Pay Rate: $17/hour
Type: Temp-to-Perm
Selling Points about the Customer Service Associate Position:
- First-shift schedule offering work–life balance
- Supportive, family-oriented work environment with long-tenured staff
- Training provided with clear expectations for success
- Strong company stability with opportunities for long-term growth
- Ideal for individuals who are punctual, reliable, and committed
Customer Service Associate Job Description:
As a Customer Service Associate, you will play a critical role in providing assistance to residents through both phone-based and in-person interactions. This role requires strong communication skills, empathy, and the ability to handle multiple systems at once.
Responsibilities:
- Manage 50–100 inbound calls per day
- Address resident concerns regarding tickets, boots, complaints, and general inquiries
- Document interactions and complete administrative tasks
- Navigate multiple computer systems while maintaining accuracy and professionalism
- Interact directly with residents in a customer-facing setting
- Perform cashier duties and process payments
- Provide courteous, empathetic service while resolving concerns
Customer Service Associate Job Requirements:
Technical Skills:
- Experience using CRM systems
- Strong computer skills; ability to work across multiple software programs
- Prior customer service experience, ideally in a call center or cashier environment
Soft Skills / Cultural Fit:
- Reliable, committed, and punctual
- Ability to multi-task in a fast-paced environment
- Strong communication skills
- Ability to demonstrate empathy and professionalism with every interaction
Additional Requirements:
- Ability to handle high call volumes or face-to-face customer interactions
- Comfort working independently and as part of a team
PeopleShare is the leading Staffing Agency in the region and has temporary to hire and permanent jobs across 8 states. Our openings include receptionist, data entry, customer service, collections, office managers, call center, administrative assistant, accounts payable clerk, accounts receivable clerk, file clerk, warehouse, assembly, production, pickers, packers, forklift, machine operators, and maintenance mechanics.
PeopleShare provides equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status, or any other protected category or class under federal, state, and/or local laws. This policy applies to all locations and all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
