NOW HIRING- Office Supervisor in Philadelphia (DIRECT HIRE)
Job Summary
We are seeking an experienced and motivated Office Supervisor to lead daily operations of an in‑person and remote contact center supporting municipal revenue collection efforts. This role is ideal for a strong communicator and organized leader who excels in fast‑paced environments and is passionate about driving team performance and operational efficiency.
Job Details
Terms: Direct Hire
Schedule: Mon – Fri 8:30a – 5:00p (ON SITE)
Salary: $63,000 - $70,000 per year
What You’ll Do
As the Office Supervisor, you will oversee and support a team of customer service representatives responsible for inbound and outbound calls, in‑person interactions, and document processing. Your responsibilities will include:
- Deliver comprehensive training to both temporary and permanent customer service representatives.
- Monitor productivity through direct observation and performance data analysis, providing coaching and follow‑up daily.
- Recommend assignments, promotions, and disciplinary actions based on firsthand evaluation of staff performance.
- Evaluate volume trends—calls, foot traffic, and document flow—to proactively plan staffing and workflow needs.
- Identify accounts that may benefit from proactive outreach and create outbound call lists for staff.
- Maintain accurate attendance and quality performance records for all representatives.
- Track daily foot traffic to anticipate the need for additional support and plan accordingly.
- Design daily lunch and break schedules to support goal of answering at least 90% of inbound calls.
- Ensure timely and efficient processing of mail, payments, and other documents.
- Confirm all phone and computer equipment is operational; coordinate immediately with IT when repairs or alternatives are required.
- Maintain up‑to‑date training materials and review new policies and procedures with staff.
- Manage office supply levels and place orders as needed.
What We’re Looking For
Ideal candidates will bring strong leadership, communication, and organizational skills, as well as demonstrated call center or collections experience. Qualifications include:
- Bachelor’s or Associate Degree preferred.
- Minimum 5 years of Call Center or Collections experience.
- Proven leadership and management experience, including delegation and staff supervision.
- High integrity, strong sense of urgency, and commitment to excellence.
- Exceptional problem‑solving skills and attention to detail.
- Excellent oral and written communication skills, with the ability to work effectively across all levels.
- Strong organizational skills with the ability to excel under pressure.
- Bilingual candidates are preferred.
PeopleShare is the leading Staffing Agency in the region and has temporary to hire and permanent jobs across 8 states. Our openings include receptionist, data entry, customer service, collections, office managers, call center, administrative assistant, accounts payable clerk, accounts receivable clerk, file clerk, warehouse, assembly, production, pickers, packers, forklift, machine operators, and maintenance mechanics.
PeopleShare provides equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status, or any other protected category or class under federal, state, and/or local laws. This policy applies to all locations and all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
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