Sales Support Executive
Location: Piscataway, NJ 08854
Schedule: Hybrid
Travel: 20%
Salary: 50k base + competitive bonus based on KPI’s quarterly.
About the Company
We are a leading e-learning and professional development platform specializing in expertly curated webinars across industries such as US Healthcare, Medical Coding & Billing, Human Resources, Pharmaceuticals, Banking, Finance, and Real Estate. The company is dedicated to empowering professionals with cutting‑edge insights, practical knowledge, and continuous learning opportunities, helping them stay competitive in today’s fast‑paced professional landscape.
Position Overview
We are seeking a motivated and customer-focused Sales Support Executive who is passionate about delivering excellent sales and support services. The ideal candidate will have prior experience in customer interaction, sales assistance, and after-sales services. This role requires an individual who can maintain strong client relationships, efficiently manage sales activities, and contribute to overall business growth.
Roles & Responsibilities
- Communicate effectively with customers via calls, emails, and chat support.
- Identify new business opportunities and generate leads through cold calling, email outreach, chat platforms, and other channels.
- Maintain accurate and up-to-date records of customer interactions and sales activities in CRM software.
- Demonstrate solid product knowledge to confidently present and pitch company products/services.
- Handle order processing, service requests, and complaints accurately and promptly.
- Provide suitable recommendations and solutions to meet customer needs.
- Support the sales team in lead generation and sales conversions to drive business growth.
- Prepare sales reports, analyze data, and share market feedback with the team.
- Deliver after-sales support and resolve customer inquiries, issues, or grievances professionally.
- Maintain a positive, empathetic, and customer-first attitude at all times.
Required Skills
- Bachelor’s Degree.
- 2 years’ experience in Sales.
- Excellent verbal and written communication skills.
- Strong interpersonal skills with the ability to build and maintain customer relationships.
- Solid negotiation, persuasion, and closing abilities.
- Familiarity with CRM tools and related sales/support software.
- Strong multitasking, organizational, and time-management skills.
- Problem-solving mindset with a proactive and customer-centric approach.
- Prior experience in sales, lead generation, and customer support.
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