Call Center Representative
Location: Whippany
Payrate: $19/hour
Schedule: 8am-4:30pm, Monday to Friday (onsite)
📞 Day-to-Day Responsibilities:
- Respond to inbound and outbound calls from patients, physicians, and pharmacies, providing support related to access-to-care and reimbursement needs.
- Deliver a high-empathy, consumer-focused experience that reassures patients and promotes medication adherence and ease of program use.
- Depending on call volume, process claims and/or handle additional phone-based support tasks.
- Escalate issues appropriately and collaborate with internal teams such as Program Management, IT, and other Contact Center groups to resolve concerns.
- Provide clear program information, eligibility guidance, reimbursement assistance, and general support for copay assistance programs.
- Maintain a “white glove” service approach, ensuring a smooth and supportive experience for every patient.
- Complete additional assignments and responsibilities as needed.
🎯 Skills & Requirements:
- 1+ years of experience in healthcare, patient support, or case management within a high-volume contact center (preferred).
- Experience with pharmacy benefits, health insurance, or medical billing (preferred).
- Familiarity with call center performance metrics (a plus).
- Experience with third-party systems such as SelectRx, Pro-Care, or FSV (a plus).
- Experience using call center software such as Five9, InContact, or similar platforms (a plus).
IND806
