Job Title: Call Center (Patient Support)
Location: Whippany Onsite
Salary: $19 - $20.90/hour
Schedule: Mon-Fri 10am to 6:30pm or Mon to Friday 11:30am to 8pm
About the Company
Join an innovative healthcare organization established in 2015 that is known for its modern, patient-focused approach and exceptional benefits upon hire. Employees enjoy a dynamic work environment where collaboration, growth, and continuous improvement are actively encouraged.
About the Role
As a Patient Support Specialist, you will play a key role in helping patients access their prescription medications through copay assistance and reimbursement programs. You’ll serve as a trusted, empathetic resource for patients, providers, and pharmacies—delivering a high-touch “white glove” experience from start to finish.
This role is ideal for someone with excellent customer empathy, a passion for patient care, and experience in a contact center, healthcare, pharmacy benefits, or case management environment.
Responsibilities
- Handle inbound and outbound calls from patients, physicians, and pharmacies regarding access to care, copay assistance, and reimbursement inquiries.
- Provide guidance with a focus on patient empathy, clear communication, and seamless service.
- Support program goals by ensuring a smooth and reassuring experience for patients.
- Process claims as needed based on call volume.
- Escalate complex issues to internal teams such as Program Management, IT, or other support departments.
- Complete additional assignments as required.
Required Skills & Experience
- 1+ year in healthcare, case management, or a high-volume contact center (preferred).
- Experience with pharmacy benefits, healthcare insurance, or medical billing (preferred).
- Proficiency with Call Center software (Five9, InContact, or similar).
- Strong Excel skills.
- Excellent communication—clear, empathetic, patient-focused.
- Strong problem-solving and critical-thinking abilities.
- Adaptability and composure in a fast-paced environment.
- Bilingual English/Spanish (plus).
- Experience with Third-Party systems such as SelectRx, Pro-Care, or FSV (plus).
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