Call Center
Patient Support Specialist
Location: Whippany, NJ — Onsite
Pay: $19.00–$20.90 per hour
Schedule Options:
- Monday–Friday, 8:00 AM–4:30 PM
- Monday–Friday, 9:00 AM–5:30 PM
- Monday–Friday, 10:00 AM-6:30 PM
- Monday–Friday, 11:30 AM-8:00 PM
About the Company
Join a forward-thinking healthcare organization founded in 2015 and recognized for its innovative, patient-first model. Employees enjoy a collaborative, growth-oriented environment and exceptional company-sponsored benefits upon hire. This is a workplace where people feel supported, valued, and part of a mission-driven team making a meaningful difference.
About the Role
As a Patient Support Specialist, you will be the compassionate voice helping patients navigate access to their critical medications. You’ll support copay assistance, reimbursement programs, and access-to-care inquiries while delivering a high-touch, “white glove” experience.
This role is ideal for someone who thrives in a service-focused environment, excels at empathetic communication, and has experience in healthcare support, pharmacy benefits, reimbursement, or call center operations.
Key Responsibilities
- Manage inbound and outbound calls from patients, providers, and pharmacies.
- Assist with copay programs, reimbursement questions, and access-to-care support.
- Deliver empathetic, clear, patient-centered communication on every interaction.
- Contribute to program success by ensuring a smooth and supportive patient journey.
- Process claims as needed based on call volume and workflow.
- Escalate complex issues to internal partners such as Program Management or IT.
- Perform additional administrative tasks and project support as assigned.
Required Skills & Experience
Preferred Experience:
- 1+ year in healthcare, case management, pharmacy benefits, insurance, medical billing, or a high-volume contact center.
- Experience with call center software (Five9, InContact, or similar).
- Strong Excel proficiency.
- Excellent communication skills—empathetic, patient-focused, and detail-oriented.
- Strong critical thinking and problem‑solving abilities.
- Ability to remain calm, adaptable, and professional in a fast-paced environment.
Bonus Skills:
- Bilingual English/Spanish.
- Experience with third‑party systems such as SelectRx, Pro‑Care, or FSV.
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