"Behind Every Smooth Workday Is a Solid SysAdmin"
System Administrator and Help Desk Lead-Needed-Pottstown Area
Schedule: 8 hours/day, some flexibility between 7 AM – 4 PM
Pay Rate: $23/Hr.
Job Description:
• Serve as the primary escalation point for complex or unresolved Level 1 support tickets.
• Provide comprehensive help desk support for hardware, software, network, and user-facing systems.
• Troubleshoot and resolve software issues, including installations, configurations, and performance problems.
• Support hardware devices, including desktops, laptops, printers, scanners, and peripheral equipment.
• Deliver technical support for mobile devices (iOS/Android), A/V systems, and game/special-use systems.
• Respond to all help desk tickets with urgency and professionalism, ensuring timely resolution.
• Instruct users on how to use common applications such as Microsoft Office, Zoom, and institutional tools.
• Rapidly learn and support new software systems used by faculty and staff.
• Diagnose and resolve hardware-level network issues and connectivity problems.
• Mentor and guide Level 1 Help Desk staff, providing technical oversight and daily support leadership.
• Create and update IT knowledge base articles, documentation, and support resources.
• Support IT leadership in developing, implementing, and refining technology policies and workflows.
• Promote and implement basic cybersecurity best practices, including user awareness, software patching, and endpoint protection monitoring.
Job Requirements:
• Bachelor's in computer information systems or computer science
• Candidates with a certification in systems administration or cyber security are preferred. Additionally, Microsoft, VMware, or Aruba certifications are considered a plus.
• Two years' experience in system and network administration.
• Knowledgeable in IT best practices, including ITIL and Microsoft Operations Framework (MOF).
PeopleShare is the leading Staffing Agency in the region and has temporary to hire and permanent jobs across 8 states. Our openings include receptionist, data entry, customer service, collections, office managers, call center, administrative assistant, accounts payable clerk, accounts receivable clerk, file clerk, warehouse, assembly, production, pickers, packers, forklift, machine operators, and maintenance mechanics.
PeopleShare provides equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status, or any other protected category or class under federal, state, and/or local laws. This policy applies to all locations and all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
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