PeopleShare is hiring a Seasonal Customer Service Representative to support a top museum's retail and e-commerce operations in a fast-paced customer service environment! If you enjoy helping customers, resolving issues, and delivering exceptional service, this is a great opportunity to join a dynamic team representing a world-renowned brand.
Monday- Friday 9am-5pm (Fully on site in Matawan NJ)
$20-$21/hr
Two Classes : 11/2 OR 11/9
Important Requirements:
- Must be available to work mandatory Black Friday shifts.
- Must be available to work Saturday, December 5th from 9:00 AM - 1:00 PM (overtime opportunity).
- Due to the busy holiday season, no planned time off can be taken from the start of training through the end of the year.
- Reliable attendance is essential throughout the assignment.
Job Responsibilities:
- Assist customers with product, order, and account inquiries via phone, email, and other communication channels.
- Provide order status updates, order modifications, purchase history, and account information.
- Resolve customer concerns, complaints, and product-related questions in a professional and timely manner.
- Process refunds, exchanges, replacements, and promotional coupon transactions.
- Build strong customer relationships through exceptional service and effective communication.
- Stay informed on product inventory, promotions, exhibitions, and events.
- Ensure all customer transactions are accurately completed and documented.
- Collaborate with team members to maintain a positive customer experience.
Qualifications:
- 1-2 years of customer service, call center, retail, or related experience.
- Excellent verbal and written communication skills.
- Strong problem-solving and conflict-resolution abilities.
- Ability to multitask and work effectively in a fast-paced environment.
- Proficiency with Email, Google Docs, and Microsoft Excel.
- Experience with Shopify, Zendesk, Teamwork, or other order management systems is a plus.
- Strong organizational skills and attention to detail.
- Professional demeanor and customer-focused attitude.
Ideal Candidate:
✅ Customer-focused and solution-oriented
✅ Strong communicator with excellent interpersonal skills
✅ Able to remain calm and professional under pressure
✅ Detail-oriented and organized
✅ Dependable with excellent attendance and punctuality
✅ Works well independently and as part of a team
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