Join Our Team as a Medical Operations Call Center Representative!
Are you looking for a rewarding career where you can make a real impact in the healthcare industry? We’re seeking detail-oriented and compassionate individuals to join our Medical Operations Call Center team! If you thrive in a fast-paced environment, enjoy helping people, and have excellent communication skills, this is the perfect opportunity for you. Be part of a team that ensures seamless patient support, coordinates essential medical services, and keeps operations running smoothly. Apply today and start a career that truly makes a difference!
TITLE: Operations Coordinator
PAY : $18/hr
Schedule:
3 13-hour shifts per week; nights & weekends required (rotation) after Training (9am-5pm)
Flexible for week days and weekends
DRESS CODE: Business Casual
Responsibilities:
•This role is responsible for the accurate coordination of case management for all assistance requests by conducting research, providing assistance, and documenting case notes in accordance with Quality and Customer Service standards
•Assist America's 24-hour-a-day, 365-day-a-year Operations Centers are staffed by experienced, knowledgeable, multilingual emergency certified medical and assistance professionals
•Respond to travel related inquiries in support of Assist America’s services
•Receives non-emergency and emergency requests for Assist America services; obtains relevant information and inputs data; evaluates and prioritizes calls for services; acts as the first point of contact for clients over the phone; escalates as necessary
•Document all case management-related information using Case Management Software (CMS)
•Performs data entry, maintains files and reference manuals; and performs other clerical duties;
•Provide liaison service to Assist America members, clients, and providers;
•Monitors for all maintenance of Operations Center equipment
• 2-3 years of experience in the Customer Service and/or Assistance industry or an equivalent combination of education and experience; skills, knowledge, and abilities essential to the successful performance of the duties assigned to this position
•Arabic speaking HEAVILY preferred, bilingual preferred
•Excellent customer service skills
•Excellent communication skills required
•Candidates must have the ability to speak, listen, and write in a professional manner
•Command of time management and organizational skills
•Travel-minded with an understanding of and appreciation for different cultures
•Familiarity with Microsoft Office or similar suites of products
•The ability to remain calm during stressful situations and handle multiple tasks at one time
•The ability to work shift work, holidays, and work mandated overtime when required
#IND8
PeopleShare is the leading Staffing Agency in the region and has temporary to hire and permanent jobs across 8 states. Our openings include receptionist, data entry, customer service, collections, office managers, call center, administrative assistant, accounts payable clerk, accounts receivable clerk, file clerk, warehouse, assembly, production, pickers, packers, forklift, machine operators, and maintenance mechanics.
PeopleShare provides equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status, or any other protected category or class under federal, state, and/or local laws. This policy applies to all locations and all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
