Are you an organized and customer-focused professional with experience in the HVAC industry? Do you thrive in a fast-paced environment where you can put your data entry and scheduling skills to use? PeopleShare is looking for a detail-oriented Service Dispatcher to join a local company in Newport News, VA and be the vital link between their customers and service team.
Service Dispatcher Job Details:
- Schedule: Mon-Fri, 7AM-4PM
- Pay Rate: up to $20/hr paid weekly!
Service Dispatcher Job Description:
- Serve as the first point of contact for customers by answering incoming calls, addressing inquiries, and logging all details into our system with accuracy.
- Assign and dispatch service technicians to customer locations based on urgency, technician availability, and proximity to the job site.
- Collaborate with current customers to plan and schedule regular maintenance visits, ensuring their HVAC systems operate effectively year-round.
- Confirm scheduled appointments with customers, providing them with clear details and reminders to ensure a smooth service experience.
- Accurately input work orders, service updates, and customer information into the system to maintain precise records and facilitate seamless operations.
- Monitor and adjust schedules to address emergencies, last-minute changes, or unanticipated delays while keeping customers and technicians informed.
- Work closely with technicians and the service team to ensure all jobs are completed efficiently and to the highest standard.
Service Dispatcher Job Requirements:
- High School Diploma or GED is required.
- Previous HVAC industry experience is a must to understand customer needs and technician workflows.
- 2+ years of experience in data entry with a proven track record of accuracy and attention to detail.
- Strong working knowledge of Microsoft Word and Excel. Familiarity with HVAC-specific software is a plus.
- Ability to multitask, prioritize work, and manage time efficiently in a dynamic environment.
- Must be willing to undergo a background check and pre-employment drug screening.
IND26
PeopleShare is the leading Staffing Agency in the region and has temporary to hire and permanent jobs across 8 states. Our openings include receptionist, service dispatcher, data entry, customer service, collections, service dispatcher, office managers, call center, administrative assistant, service dispatcher, accounts payable clerk, service dispatcher, accounts receivable clerk, file clerk, service dispatcher, warehouse, assembly, service dispatcher, production, pickers, packers, forklift, machine operators, and maintenance mechanics.
PeopleShare provides equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status, or any other protected category or class under federal, state, and/or local laws. This policy applies to all locations and all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
