Collection Specialist (Hybrid–Florham Park, NJ)
Work Location: Florham Park, NJ
Schedule: Monday–Friday, 9:00 AM – 4:30 PM (35 hours per week)
Pay Rate: $21.00–$23.00 per hour (based on experience)
Employment Type: Temporary, with potential for temp‑to‑hire
Work Arrangement: Hybrid (1–2 days onsite; remainder remote)
Position Overview
The Collection Specialist is responsible for managing and collecting outstanding accounts receivable while maintaining strong customer relationships. This role focuses on reducing delinquency, resolving billing discrepancies, and ensuring timely payments through professional communication and problem‑solving.
This is a hybrid role. The selected candidate will work 1–2 days per week onsite at the client’s office in Florham Park, NJ, with the remaining days remote. The first two weeks of training will be fully onsite.
Key Responsibilities
- Review accounts receivable aging daily and monitor delinquent accounts
- Make outbound collection calls and communicate with customers via email in a professional manner
- Update customer accounts with detailed and accurate collection notes
- Resolve billing issues and disputes while maintaining positive client relationships
- Identify causes of delinquency and escalate issues as appropriate
- Monitor assigned accounts and collection reports
- Follow up on payment arrangements to ensure compliance
- Encourage timely payment through written and verbal communication
- Identify discrepancies and collaborate cross‑functionally to resolve issues
- Perform additional duties as assigned
Required Skills & Qualifications
- 2–3 years of experience in collections or a related role
- Prior corporate B2B collections experience strongly preferred
- Strong written and verbal communication skills
- Excellent problem‑solving and analytical abilities
- Ability to work independently in a fast‑paced environment
- High proficiency in Microsoft Excel, Word, and Outlook
- Experience with collection or ERP systems such as PeopleSoft, NetSuite, or Sage preferred
- Strong attention to detail with the ability to meet deadlines under pressure
- Self‑motivated, organized, and able to manage priorities effectively
Education
- Associate degree or higher in Business or a related field preferred, or equivalent experience
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