Call Center
Overview
An innovative healthcare organization (established in 2015) is seeking a Patient Support Specialist to join a dynamic, collaborative team. This role provides patient-facing support for medication access programs, ensuring a seamless, empathetic, and high‑quality customer experience.
Position Details
Title: Patient Support Specialist (Early)
Type: Contract / Contract‑to‑Hire
Schedule: 4 options
Monday–Friday 8:00 AM–4:30 PM, 9:00 AM–5:30 PM, 10:00 AM–6:30 PM, 11:30 AM–8:00 PM
Dress Code: Business Casual
Reports To: Hiring Manager
Interview Process: Profile → Skills Assessment (Glider) → 1 Interview
Checks/Testing
- Glider Video & Operations Assessment
- Background Check: Federal, State, Multi‑jurisdiction, Education & Employment
- No drug test required
Why This Company
- Innovative healthcare organization founded in 2015
- Excellent benefits upon conversion
- Dynamic, team‑oriented work environment
Why This Role
- Comprehensive 1:1 and group training provided
- Contract/project or contract‑to‑hire with strong potential for extension or internal opportunities
- Supportive, friendly team environment with engaged supervisors
Key Responsibilities
- Handle inbound and outbound calls with patients, physicians, and pharmacies, ensuring access to care, reimbursement support, and guidance on copay assistance programs.
- Provide empathetic customer support focused on patient experience and medication adherence.
- Process claims as needed, depending on daily volume.
- Escalate issues appropriately and collaborate with internal teams (Program Management, IT, Contact Center).
- Deliver white‑glove, concierge‑level service from initial contact through program completion.
- Perform additional duties as assigned.
Required Skills & Qualifications
- 1+ year of experience in healthcare, patient support, or case management within a high‑volume contact center (preferred)
- Experience with pharmacy benefits, health insurance, or medical billing (preferred)
- Proficiency with call center software (Five9, InContact, etc.)
- Strong Excel skills
- Clear written and verbal communication
- High level of empathy and customer‑focused mindset
- Critical thinking and problem‑solving skills
- Adaptability in a fast‑paced environment
Top Technical Skills
- Excel proficiency
- Call center software experience
- Strong customer service background
Top Soft Skills
- Professional, composed communication style
- Team‑oriented and collaborative attitude
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