đ Customer Service Representative (CSR)
Confidential Company â Full-Time | On-Site | Growth Opportunity
About the Role
Are you a proactive problem-solver who thrives in a fast-paced environment? A confidential, nationwide facility management organization is seeking a Customer Service Representative (CSR) to join its high-performing Customer Experience Team.
In this role, youâll be at the heart of daily operationsâcoordinating service, resolving customer inquiries, and ensuring every interaction reflects the companyâs high standards. Youâll partner with internal teams and national service providers to keep processes running smoothly and customers fully supported.
â What Youâll Do
- Serve as the friendly, knowledgeable contact for customers and vendorsâanswering calls, resolving issues, and building strong relationships.
- Handle scheduling, service verification, ticket tracking, and follow-up communication.
- Create and manage purchase orders with accuracy and timeliness.
- Log all interactions and track service requests in the internal system.
- Collaborate with multiple departments to ensure seamless service delivery.
- Participate in an emergency call rotation one week per month (company equipment provided).
- Support a department staffed MondayâFriday, 8:00 AMâ5:00 PM, with emergency response available 24/7/365.
đŻ What You Bring
Experience & Education
- 3+ years of customer service experience (call center, hospitality, construction, or facilities experience preferred)
- Associateâs Degree in Business or related field OR equivalent experience
Skills & Strengths
- Quick-thinking, calm under pressure, and solution-focused
- Excellent multitaskerâcomfortable using multiple screens and managing competing priorities
- Strong communicator with active listening skills
- Tech-savvy with proficiency in Windows, Word, Excel, Outlook
- Passionate about providing exceptional customer service
- Bonus: Negotiation skills and ability to build long-term relationships
đ˘ About the Company
This confidential employer is a respected leader in national facility management, supporting thousands of businesses across the U.S. Their services span waste and recycling, HVAC, maintenance, and sustainability programs. The company is fast-growing, known for its responsiveness, reliability, and strong customer relationships.
Employees describe the environment as collaborative, fast-paced, and peopleâfocused, with opportunities to learn, grow, and make a real impact.
đ Benefits & Perks
Work-Life Balance
- Paid time off & paid company holidays
- Flexible schedule options
Health & Wellness
- Medical and prescription coverage
- Dental & vision insurance
- Health savings and flexible spending accounts
- Short-term & long-term disability
- Wellness program
Financial Wellness
- 401(k) with company match
- Company-paid life insurance
- Supplemental life/AD&D options
- Employee assistance program
Additional Perks
- Employee discount programs
- Recognition programs
- Performance bonuses & annual merit increases
- Paid training + ongoing development
- Supportive company culture with frequent employee events
đ Ready to Take the Next Step?
If youâre driven, customer-focused, and excited about joining a dynamic, growing organizationâwe encourage you to apply today.
PeopleShare is the leading Staffing Agency in the region and has temporary to hire and permanent jobs across 8 states. Our openings include receptionist, data entry, customer service, collections, office managers, call center, administrative assistant, accounts payable clerk, accounts receivable clerk, file clerk, warehouse, assembly, production, pickers, packers, forklift, machine operators, and maintenance mechanics.
PeopleShare provides equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status, or any other protected category or class under federal, state, and/or local laws. This policy applies to all locations and all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
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