PeopleShare has an opening for a Customer Service Representative in a Call Center environment in Pennsauken, NJ. Candidates must have 2 years of previous Call Center and Customer Service experience to be considered.
Title: Customer Service Representative
Location: Pennsauken, NJ 08109
Schedule: Monday-Friday, 8:00 AM - 4:30 PM
Pay Rate: $20/hr
Duration: 4 month contract-to-hire
This role is in our Call Center, where you are responsible for providing customers with an optimal experience by providing a high level of professionalism and customer service. Your primary responsibilities will be to provide information on our product/services by answering questions and resolving customer concerns with accuracy and efficiency. As a family-owned business specializing in replacement hardware, we strive for our employees to collaborate to benefit the company. In addition to any primary responsibilities, this position includes a flexible work environment that will welcome and encourage input on various projects across departments.
Responsibilities
- Responsible to respond promptly and professionally to all incoming customer inquiries via phone or email regarding product or services
- Attract prospective customers by answering product questions and then further suggesting additional information for products and services offered
- Resolve customer complaints by conducting independent analysis: determine the cause, provide a solution, expedite correction and lastly, follow up on customer satisfaction
- Ensure that customers feel supported and valued by providing ongoing, clear, concise, and professional communication with customers via phone and/or email to learn and address their needs, complaints, or issues
- Learn and maintain an updated knowledge of our products, services, and policies to effectively assist the customer base
- Assist in managing customer records by updating account information as needed
- Understand and strive to meet or exceed call center metrics
- Adhere to all company policies and procedures
Requirements
- 2 years of Call Center experience
- 2 years of Customer Service experience
- Problem Solving Skills
- Strong listening & communication skills
- Eager to learn and apply learned knowledge
- Detailed oriented, organized, and punctual
- Positive attitude, interpersonal skills, and presents a professional work image
- Ability to multi-task, prioritize and manage time effectively
- Must be capable to work in a team environment and cooperate with leadership and communicate with other team members
- Ability to adapt to changing priorities and tight deadlines and take ownership and accountability for issue resolution
- Self-motivated and determined individual with a desire to succeed
