DME Equipment Coordinator
Description: The DME Equipment Coordinator is responsible for the coordination of all purchases, communication with vendor customer service teams, and providing status updates to the physicians and therapist regarding the patient’s order status.
Responsible To: The DME Equipment Coordinator will report directly to the Fitting Manager.
Responsibilities and Duties:
Understand that you need to be at the office by 8am M-F and work a minimum of 36 hours a week. Role includes but is not exclusive to:
Responsibilities:
- Purchasing all patients supplies through vendor portals and customer service team
- Communicate with vendor customer service teams regarding order status’s
- Provide order updates to physicians and therapists
- Update patient accounts and orders to reflect any changes or updates with orders
- Reach out to patients to confirm demographics when ordering
- Manage and streamline customer service email
- Update order tracking for each patient’s shipment in HME/DME software
- Daily management of workflow reports
Environmental Working Conditions and Physical Requirements:
The work environment of the DME Equipment Coordinator involves the everyday risks and discomforts typically of such places as a United Medical office. You must be capable of performing the same safe work practices required of the office and field staff. Especially with regards to observance of OSHA regulations. Additionally, you must possess the following attributes:
- Sitting in a seated position for extended periods of time
- Finger dexterity is required to manipulate small objects such as using a keyboard.
- Communication skills using the spoken word, both in person and over the telephone.
- Visual ability to read materials in either a printed format or on a computer screen.
- Ability to hear well enough to carry on a normal conversation, both in person and over the telephone.
- Stamina to maintain attention to detail despite frequent interruptions.
- Ability to lift 50 pounds.
- Possess basic mechanical skills, especially those related to troubleshooting respiratory equipment.
-Ability to work in all weather.
Qualifications:
- 2+ years of experience working B2B transactions
- 1+ year of experience with customer service
- Ability to effectively communicate, orally and in writing, with the public and with employees to exchange and clarify information
- Ability to identify and resolve problems in a timely manner while analyzing the information and data
- Flexibility to adapt in a fast-paced environment that is constantly evolving
- Ability to multitask and meet deadlines
Skill requirements:
- Proficient computer skills and ability to navigate Microsoft office, internal computer systems, insurance portals, and process payments
- Excellent organizational and time management skills with the ability to prioritize tasks as needed
- Possess a high level of attention to detail when typing and entering information into systems and databases
- Role requires use of frequent basic math skills
- Developing and maintaining good relationships with co-workers and managers.
- Maintaining open lines of communication with others
- Ability to multitask and meet deadlines
- Flexibility to adapt in a fast-paced environment that is constantly evolving
IND30
