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Position: Manager, Product Delivery
Reports To: Director, Information Services
Department: Information Services
Supervisory Role: Yes
Compensation Range: $100,767.36 - $118,174.07
Location: Remote, U.S. (excluding CA, AZ, NY, AK, HI, MT, VT)
FLSA Status: Full-Time, Exempt
POSITION OVERVIEW
The Manager, Product Delivery is responsible for defining and executing the strategy for internal
and network-facing data collection and reporting products. This role drives portfolio planning,
product vision, measurable product and team performance to support our national network in
delivering evidence-based home visitation models with clinical fidelity, operational excellence,
and data-informed decision-making.
In addition to strategic leadership, the Manager, Product Delivery oversees full product lifecycle
- from ideation through retirement – to ensure products meet evolving organizational goals
and user needs. This position requires a balance of visionary thinking and practical execution,
with a focus on continuous improvement, cross-functional collaboration, and the development
of scalable, impactful tools that enhance service delivery across the network.
ESSENTIAL DUTIES & RESPONSIBILITIES
• Lead a team of product managers and product owners with a focus on team
development and business impact.
• Lead the strategy and roadmap for data, quality, and reporting products that deliver
scalable, high-impact tools.
• Define, track, and communicate key performance indicators (KPIs) to measure
product effectiveness, user adoption, and operational impact.
• Drive portfolio-level planning and prioritization, balancing long-term strategy with
immediate business needs.
• Partner with cross-functional teams to support implementation, performance, and
change management.
• Lead customer engagement efforts to gather user feedback, identify needs, and
enhance the product experience across the network.
• Translate business needs into clear product requirements and collaborate with
technical teams to ensure timely delivery.
• Oversee the full product lifecycle, from new development and continuous
improvement to retirement of underperforming or redundant products.
• Develop and deliver communications to internal and external stakeholders regarding
product updates, network training, and performance metrics.
• Coordinate with vendor partners to improve systems, track performance, and
negotiate enhancements or transitions as needed.
• Serve as an escalation point for product-related incidents, collaborating on root
cause analysis and long-term solutions with IS and customer support teams.
• Monitor and support compliance with data governance and security protocols,
including incident response and audit processes.
• Champion the strategic value of data by partnering with leadership to drive adoption
and improve data literacy organization wide.
• Perform other duties as assigned.
KNOWLEDGE, SKILLS, AND EXPERIENCE
• Minimum of 5 years of product management experience, including full product
lifecycle ownership and roadmap strategy; experience with data systems preferred.
• Minimum of 3 years of people management experience, including mentoring and
developing teams.
• Minimum of 3 years working with CRM platforms (Salesforce preferred) and
data/reporting tools (Power BI preferred).
• Experience leading through organizational change and managing related programs.
• Proven ability to develop and track measurable KPIs to evaluate product and team
performance.
• Experience leading customer-facing change management, managing stakeholder
communications, and user training.
• Strategic thinker with the ability to operate at both portfolio and tactical levels,
demonstrating strong planning, prioritization, and decision-making skills.
• Excellent communication, collaboration, and relationship-building skills.
• Familiarity with SQL and data governance best practices are preferred.
• Ability to travel up to 10% annually.
SUPERVISORY RESPONSIBILITIES
This supervisory position reports to the Director, Information Services and may have up to 6
direct reports
PeopleShare is the leading Staffing Agency in the region and has temporary to hire and permanent jobs across 8 states. Our openings include receptionist, data entry, customer service, collections, office managers, call center, administrative assistant, accounts payable clerk, accounts receivable clerk, file clerk, warehouse, assembly, production, pickers, packers, forklift, machine operators, and maintenance mechanics.
PeopleShare provides equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status, or any other protected category or class under federal, state, and/or local laws. This policy applies to all locations and all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
