***HVAC DISPATCH MANAGER NEEDED- Join a family- owned Company with real career growth!***
Are you an organized, detail-oriented problem solver with a knack for logistics? We’re looking for an HVAC Dispatch Manager to join a well-established, family-owned HVAC company that’s been serving the Newark area for over 16 years. This is a full-time temp-to-hire opportunity with excellent pay, a positive work environment, and long-term growth potential. Ideal candidates would have previous HVAC experience- experience with Service Titan is preferred.
HVAC Dispatch Manager Job Details:
Schedule:
- Schedule: Monday-Friday: Mon- Fri 9am-530pm
- Training: Monday- Friday 8am-430pm
- After training there is a once-per-month rotation where the work would be Monday-Thursday 12pm-10pm.
Pay Rate: $23-25/ hour
Selling Points about HVAC Dispatch Manager:
- after 90 days, employees receive up to 80 hours of vacation and 40 hours PTO (sick and personal) per year
- medical coverage with base plan weekly being paid for by the company ($3000 employee deductible) HSA and lower deductible options as well
- Dental and Vision
- Company paid, term life insurance of $25000 per employee (option to purchase more)
- Simple IRA retirement savings plan, company matches up to 3% of employee's gross weekly income
- Free financial advice up to 2 hours from their financial advisors
HVAC Manager Job Description:
Provide exceptional customer service by answering calls promptly and professionally.
Schedule and dispatch the appropriate technician based on customer needs and job urgency.
Handle and escalate customer concerns with patience and empathy.
Use scripting to qualify leads and book appointments accurately.
Maintain and update technician schedules, job statuses, and service records in ServiceTitan.
Follow up on unsold leads, open invoices, and unassigned jobs to ensure timely resolution.
Collect customer feedback, promote referral programs, and support inbound leads via phone, chat, and email.
Serve as backup for general customer service tasks as needed.
HVAC Dispatch Manager Job Requirements:
- Must possess a minimum two years administrative or customer service representative experience within a similar field
- Must have strong written and verbal communication skills
- Must be detail-oriented with strong data entry and typing skills
- Must be a team player who can work independently
PeopleShare is the leading Staffing Agency in the region and has temporary to hire and permanent jobs across 8 states. Our openings include receptionist, data entry, customer service, collections, office managers, call center, administrative assistant, accounts payable clerk, accounts receivable clerk, file clerk, warehouse, assembly, production, pickers, packers, forklift, machine operators, and maintenance mechanics.
PeopleShare provides equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status, or any other protected category or class under federal, state, and/or local laws. This policy applies to all locations and all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
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