Job Title: Patient Support Specialist
Job Type: Temp
Contract Duration: Through 9/30
Start Date: ASAP
Schedule: Monday–Friday, 11:30 AM – 8:00 PM
Location: Whippany, NJ
Job Overview:
We are seeking a Patient Support Specialist to join a high-touch concierge healthcare support team. This role is focused on delivering outstanding customer service to patients, physicians, and pharmacies, primarily through inbound and outbound calls. You will guide patients through copay assistance programs and ensure a seamless experience from start to finish.
Key Responsibilities:
Handle inbound and outbound calls regarding patient access to care, copay assistance, and reimbursement.
Provide empathetic support and clear communication to patients, helping them navigate program benefits.
Process claims based on call volume and assist with escalated cases as needed.
Collaborate with internal departments such as IT, Program Management, and other contact center teams to resolve issues.
Ensure accurate documentation and follow-up as part of a white-glove support experience.
Requirements:
Minimum of 1 year in a healthcare or case management role, ideally within a high-volume contact center.
Experience in pharmacy benefits, medical billing, or health insurance preferred.
Proficiency in Microsoft Excel.
Familiarity with call center software such as Five9 or In-Contact.
Bilingual in English/Spanish is a plus.
Strong communication skills, both verbal and written.
Customer-first mindset with a high degree of empathy and emotional intelligence.
Ability to adapt to changing situations and solve problems effectively.
Preferred Experience:
Exposure to third-party systems (SelectRx, Pro-Care, FSV).
Background in call center performance metrics and operations.
If you are passionate about supporting patients and want to join a compassionate, team-driven environment, apply today.
PeopleShare is the leading Staffing Agency in the region and has temporary to hire and permanent jobs across 8 states. Our openings include receptionist, data entry, customer service, collections, office managers, call center, administrative assistant, accounts payable clerk, accounts receivable clerk, file clerk, warehouse, assembly, production, pickers, packers, forklift, machine operators, and maintenance mechanics.
PeopleShare provides equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status, or any other protected category or class under federal, state, and/or local laws. This policy applies to all locations and all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
