Customer Service Representative Job Details:
Schedule: Monday - Friday, 8:00 AM - 5:00 PM
Pay Rate: $18.00 - $20.00/hour
Join a Growing Organization That Values Exceptional Customer Service!
Are you a customer-focused professional who enjoys helping others, solving problems, and keeping operations running smoothly? PeopleShare is seeking a dedicated Customer Service Representative for a growing company in the Green Lane area. If you thrive in a fast-paced environment, enjoy building relationships, and are passionate about delivering outstanding service, we want to hear from you!
Selling Points about the Customer Service Representative Position:
- Stable Monday-Friday schedule
- Competitive pay starting at $18-$20/hour
- Temp-to-hire opportunity with long-term career growth potential
- Collaborative and supportive team environment
- Paid training and ongoing professional development
- Opportunity to work with a rapidly growing organization
- Performance-based raises and bonus opportunities
- Company-provided laptop and phone for on-call rotation
- Strong benefits package available upon permanent hire
Customer Service Representative Job Description:
- Serve as the primary point of contact for customers and vendors, handling inbound calls, inquiries, and service requests.
- Coordinate service scheduling, verify completed services, and conduct follow-up communications.
- Create, manage, and process purchase orders accurately and efficiently.
- Document customer interactions and service tickets within the company's internal software system.
- Collaborate with internal departments to ensure timely issue resolution and seamless customer experiences.
- Resolve customer concerns professionally while maintaining strong client relationships.
- Participate in an emergency call rotation approximately one week per month.
- Support daily operations and ensure exceptional service standards are maintained.
- Maintain accurate records and effectively prioritize multiple tasks in a fast-paced environment.
Customer Service Representative Job Requirements:
- Minimum of 3 years of customer service experience required.
- Experience in call center, hospitality, construction, facilities management, or related industries preferred.
- Associate degree in Business or related field preferred; equivalent experience will be considered.
- Strong verbal and written communication skills.
- Ability to multitask effectively and manage competing priorities.
- Proficiency with Microsoft Word, Excel, Outlook, and Windows-based systems.
- Strong problem-solving and customer service skills.
- Ability to remain calm under pressure and resolve issues efficiently.
- Experience navigating multiple software platforms and screens simultaneously.
- Strong relationship-building and organizational skills.
PeopleShare is the leading Staffing Agency in the region and has temporary to hire and permanent jobs across 8 states. Our openings include receptionist, data entry, customer service, collections, office managers, call center, administrative assistant, accounts payable clerk, accounts receivable clerk, file clerk, warehouse, assembly, production, pickers, packers, forklift, machine operators, and maintenance mechanics.
PeopleShare provides equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status, or any other protected category or class under federal, state, and/or local laws. This policy applies to all locations and all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
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