Call Center – Patient Support Specialist
Location: Whippany, New Jersey
Start Date: ASAP
Payrate: $20.90
Schedule:
- Monday–Friday, 10:00 AM–6:30 PM
- Monday–Friday, 11:30 AM–8:00 PM
📞 Day‑to‑Day Responsibilities
- Respond to high-volume inbound and outbound calls from patients, physicians, and pharmacies, providing information and support regarding copay assistance and access-to-care needs.
- Provide empathetic, consumer-focused service aimed at improving patient ease of access, medication adherence, and understanding of program benefits.
- Support claim processing functions as needed based on call volume.
- Manage escalations by collaborating with internal teams such as Program Management, IT, and Contact Center leadership.
- Deliver a “white glove” experience by offering clear program information, eligibility guidance, and reimbursement support.
- Perform additional tasks and assignments as required by leadership.
🎓 Skills & Requirements
- 1+ years of experience in healthcare, patient support, or case management within a high-volume call center environment (preferred)
- Experience with pharmacy benefits, healthcare insurance, or medical billing (preferred)
- Familiarity with Call Center metrics and performance standards (a plus)
- Experience with Third-Party Systems such as SelectRx, Pro-Care, FSV (a plus)
- Experience with call center platforms such as Five9, InContact, or similar (a plus)
- Bilingual English/Spanish (a plus)
- Strong written and verbal communication skills
- High level of customer empathy and emotional intelligence
- Ability to navigate rapidly changing environments
- Strong critical thinking and problem-solving abilities
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