We are seeking a compassionate, patient-focused Patient Support Specialist to join our high-touch, concierge-style support team. In this role, you will help patients access the prescription medications they need by providing guidance, reimbursement support, and a seamless program experience from start to finish.
This position is ideal for someone who thrives in a fast-paced contact center environment, brings strong empathy and communication skills, and has experience supporting patients, healthcare providers, or pharmacy partners.
Schedule: Fully onsite, 8 hour shift between the hours of 8am-8pm
Pay: $19-$20/hr
📞 Day-to-Day Responsibilities:
- Respond to inbound and outbound calls from patients, physicians, and pharmacies, providing support related to access-to-care and reimbursement needs.
- Deliver a high-empathy, consumer-focused experience that reassures patients and promotes medication adherence and ease of program use.
- Depending on call volume, process claims and/or handle additional phone-based support tasks.
- Escalate issues appropriately and collaborate with internal teams such as Program Management, IT, and other Contact Center groups to resolve concerns.
- Provide clear program information, eligibility guidance, reimbursement assistance, and general support for copay assistance programs.
- Maintain a “white glove” service approach, ensuring a smooth and supportive experience for every patient.
- Complete additional assignments and responsibilities as needed.
🎯 Skills & Requirements:
- 1+ years of experience in healthcare, patient support, or case management within a high-volume contact center (preferred).
- Experience with pharmacy benefits, health insurance, or medical billing (preferred).
- Familiarity with call center performance metrics (a plus).
- Experience with third-party systems such as SelectRx, Pro-Care, or FSV (a plus).
- Experience using call center software such as Five9, InContact, or similar platforms (a plus).
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