Schedule: Monday–Friday, 8:00 AM – 5:00 PM (flexibility required based on travel and service needs)
Salary Range: $60,000 - $65,000 Based off Experience
Selling Points about Service & Technical Manager:
Comprehensive health benefits
Opportunities for professional growth and development
Travel opportunities across North America, Canada, Mexico & the Virgin Islands
Service & Technical Manager Job Description: As a Service & Technical Manager, you'll be the go-to person for delivering top-notch technical support and training to our dealer network and end-users. Your role will be crucial in ensuring the smooth operation and maintenance of all our products and equipment.
Service & Technical Manager Job Responsibilities:
Provide technical support via email, telephone, and in-person.
Conduct hands-on and classroom training for dealers and end-users.
Disseminate Technical Bulletin campaigns to ensure compliance and completion of repairs.
- Warranty Administration:
- Enforce Dealer Standards and Guidelines.
- Process and analyze dealer warranty claims.
- Arbitrate warranty events to ensure equitable outcomes.
- Sales Support:
- Assist with new product installation and training.
- Participate in product demonstrations and trade shows.
- Conduct follow-up calls to drive customer satisfaction and growth in OEM replacement parts sales.
Service & Technical Manager Job Qualifications:
- High School Diploma or Equivalent
- Minimum of 4 years of shop/field service experience in maintenance and repair of equipment/automotive.
- Knowledge of hydraulic, pneumatic, electrical, and water systems.
- Familiarity with diesel engines preferred.
- Minimum of 2 years of direct customer service/interaction experience.
- Microsoft Office experience.
- Warranty Administration experience.
- Class B CDL Driver License required.
- Valid Passport or ability to obtain for travel throughout North America.
- Clean driving record.
PeopleShare is the leading Staffing Agency in the region and has temporary to hire and permanent jobs across 8 states. Our openings include receptionist, data entry, customer service, collections, office managers, call center, administrative assistant, accounts payable clerk, accounts receivable clerk, file clerk, warehouse, assembly, production, pickers, packers, forklift, machine operators, and maintenance mechanics.
PeopleShare provides equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status, or any other protected category or class under federal, state, and/or local laws. This policy applies to all locations and all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
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