Customer Service Representative Job Description:
Customer Service
- Build and maintain strong relationships with external customers.
- Communicate via email and phone with a high standard of professionalism.
- Process order changes and provide timely status updates.
Administration
- Enter customer-specific orders into the order fulfillment system.
- Create customer-specific manufacturing specs for finished goods.
- Run inventory reports and manage accounts and inventory levels.
Team Support
- Partner with production to ensure orders meet customer expectations.
- Support the sales team with customer relations and inquiries.
- Run usage reports, share specs, and provide timely support to sales requests.
Customer Service Representative Job Requirements:
- Customer service experience in a manufacturing environment is required.
- 2–3+ years of professional customer service and/or sales support.
- Intermediate knowledge of order fulfillment systems.
- Proficiency with MS Office (Word, Excel).
- Ability to calculate and understand formulas, commissions, measurements, and percentages.
- Strong multi-tasking skills in a busy environment; professional phone etiquette required.
- Ability to work independently and as part of a team.
- Experience providing remote support to multiple locations is helpful (not required).
PeopleShare is the leading Staffing Agency in the region and has temporary to hire and permanent jobs across 8 states. Our openings include receptionist, data entry, customer service, collections, office managers, call center, administrative assistant, accounts payable clerk, accounts receivable clerk, file clerk, warehouse, assembly, production, pickers, packers, forklift, machine operators, and maintenance mechanics.
PeopleShare provides equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status, or any other protected category or class under federal, state, and/or local laws. This policy applies to all locations and all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
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