Customer Service Representative
đź“Ť Annapolis Junction, MD
🕒 Full-Time | Monday – Friday, 8:00 AM – 5:00 PM
💵 $21.00 – $36.00/hour (based on experience)
đź‘” Business Casual Environment
Now Hiring: Inside Sales / Customer Service Representative (Direct Hire Opportunity)
Our agency is currently recruiting on behalf of a reputable, employee-owned company based in Annapolis Junction, MD, for a full-time Inside Sales / Customer Service Representative. As a distributor for industrial and mechanical equipment, they are looking forÂ
a clear communicator who is highly organized, and has a customer-first attitude. As the Customer Service Representative, you’ll be the go-to resource for both internal and external customers—offering quotes, support, and technical expertise while managing orders with precision.
This is a direct hire position for a company that has been in business over 60 years, with a strong benefits package, excellent team culture, and long-term growth potential!
Top Traits We’re Looking For in a Customer Service Representative:
Strong communication skills – especially follow-up and responsiveness
Attention to detail & organizational skills
Excellent customer service with a positive, engaging personality
Day-to-Day Responsibilities for a Customer Service Representative:
Respond to customer inquiries via phone, email, and vendor portals
Prepare and follow up on quotes and proposals
Provide technical and administrative support across departments
Manage multiple vendor accounts and product lines
Utilize NetSuite and other internal systems for order processing
Develop in-depth knowledge of products and solutions offered
Maintain a customer-first mindset and problem-solving approach
Collaborate with the internal sales team, managers, and external reps
What You Bring as a Customer Service Representative:
1–3 years of inside sales, sales support, or related customer service experience
High school diploma or GED required (Associate’s or Bachelor’s degree a plus)
Comfortable managing multiple tasks in a fast-paced environment
Working knowledge of NetSuite and/or vendor portals strongly preferred
Proficiency in Microsoft Office
Mechanical aptitude is a bonus
Willingness to learn and take initiative
Ability to pass a background check, drug test, and Wonderlic assessment
Why This Opportunity Stands Out:
Upon direct hire, the company offers:
âś… Employee Stock Ownership Program (ESOP)
âś… Bonus Program
âś… 401(k) with Company Match
âś… Comprehensive Health, Dental & Vision Insurance
âś… Life Insurance & Disability Coverage
âś… Tuition & Certification Reimbursement
âś… Opportunities for Training, Advancement & Growth
PeopleShare is the leading Staffing Agency in the region and has temporary to hire and permanent jobs across 8 states. Our openings include receptionist, data entry, customer service representative, collections, office managers, call center, administrative assistant, accounts payable clerk, accounts receivable clerk, file clerk, warehouse, assembly, production, pickers, packers, forklift, machine operators, and maintenance mechanics.
PeopleShare provides equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status, or any other protected category or class under federal, state, and/or local laws. This policy applies to all locations and all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
