Position: Director, Network Management - Remote
Reports To: Chief Program & Network Officer
Department: Network Management
Supervisory Role: Yes
Compensation Range: $120,527.21 – $141,836.78
Location: Remote, U.S. (Excluding CA, AZ, NY, AK, HI, MT, VT)
FLSA Status: Full-Time, Exempt
POSITION OVERVIEW
The Director of Network Management will provide strategic and operational leadership to grow the mission of expanding access to our two evidence-based home visiting programs. This role will oversee sustainable growth strategies and high-quality network partner relationships through network excellence, innovative partnerships, and collaborative leadership.
This role champions customer-centered, equity-focused methods that support implementing partners in serving families effectively. As a member of the Changent leadership team, this role drives thought leadership in network management, leads innovation in network strategies, and supports evidence-informed program delivery, network compliance and performance, and the development of cost-effective, high-quality service models.
ESSENTIAL DUTIES & RESPONSIBILITIES
40% Organizational Leadership, Team Leadership & Strategic Direction
- Set strategic department priorities that align with national growth and impact goals.
- Lead business development efforts to expand the network while strengthening compliance and performance outcomes.
- Shape a customer-focused infrastructure that delivers consistently high-quality support to implementing partners.
- Contribute to enterprise-level strategic planning and champion innovation across service delivery and expansion strategies.
- Build and nurture strong cross-functional and external relationships to advance national strategic partnerships.
- Strengthen partner retention and trust through department-driven performance management efforts.
- Oversee department budgets and refine cost models to support sustainable and efficient service delivery.
- Establish the strategic framework for evaluating network health and triggering targeted interventions.
- Delegate and support day-to-day operational execution through effective leadership.
30% Network Innovation & Strategic Development
- Lead landscape analyses to surface opportunities across home visiting and early childhood development.
- Drive strategies to identify, assess, and onboard new implementing partners while upholding compliance and performance benchmarks.
- Champion equity-driven, customer-centered practices that deepen partner engagement and protect program integrity.
- Strengthen our value proposition and evolve service models to enhance both impact and operational efficiency.
- Cultivate and fortify relationships with implementing partners, funders, and community leaders to support national strategic partnerships.
- Identify and pursue mission-aligned revenue opportunities that fuel network growth.
- Oversee development and application of site health metrics and response protocols to guide early and targeted intervention.
- Advance innovation across all network management functions to improve outcomes and delivery.
- Design and implement a partner readiness framework to align network expansion with quality, equity, and sustainability goals.
20% Strategic Partnership & External Relations
- Lead relationship strategies for key partners and accounts to support national growth.
- Deliver exceptional partner experience throughout all engagement phases.
- Collaborate with clinical leaders to uphold program quality and model fidelity.
- Represent Changent at conferences and industry events as a thought leader.
- Build and deepen strategic partnerships to enhance visibility and impact.
- Serve as liaison to senior leadership at partner organizations and key stakeholders.
- Track and analyze KPIs on network reach, satisfaction, and service quality.
- Lead knowledge-sharing to build capacity and strengthen leadership across the network.
10% Team Leadership & Strategic Supervision:
- Provide strategic oversight and support to Network Management team members.
- Guide team contributions to strategic plan execution, promoting innovative problem-solving and service excellence.
- Set direction for network management functions while empowering team members to lead daily operations.
- Support team development and professional growth through clear guidance and collaboration.
KNOWLEDGE, SKILLS, AND EXPERIENCE
- Master’s degree in Business Administration, Public Administration, or related field required.
- Minimum 10 years’ experience in business development, network expansion, or program management.
- Minimum 8 years of experience managing people in direct or matrixed roles.
- Proven knowledge of business development and customer relationship management.
- Skilled in network health assessment and improvement strategies.
- Experience with site health monitoring systems and escalation frameworks.
- Demonstrated ability in stakeholder engagement and partnership development.
- Knowledge of change management principles.
- Experienced in strategic planning and implementation.
- Knowledgeable in quality improvement initiatives.
- Skilled in organizational response planning and systematic intervention strategies.
- Ability to develop and implement equity-centered strategies.
- Experience in capacity building and leadership development programs.
- Proficient in data-driven decision making and KPI monitoring.
- Proven ability to manage multiple complex business development initiatives simultaneously.
- Experienced in developing customer-centered programs and service delivery models.
- Ability to contribute to executive-level strategic planning and growth initiatives.
- Familiar with network compliance, performance management, and cost optimization.
- Excellent verbal and written communication skills.
- Willingness and ability to travel up to 30% as needed.
SUPERVISORY RESPONSIBILITIES
This position reports to the Chief Program & Network Officer and has up to four direct reports.
PeopleShare is the leading Staffing Agency in the region and has temporary to hire and permanent jobs across 8 states. Our openings include receptionist, data entry, customer service, collections, office managers, call center, administrative assistant, accounts payable clerk, accounts receivable clerk, file clerk, warehouse, assembly, production, pickers, packers, forklift, machine operators, and maintenance mechanics.
PeopleShare provides equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status, or any other protected category or class under federal, state, and/or local laws. This policy applies to all locations and all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
