GM$: 7.14 SP$: 286 ASS: 5141
PAY RANGE: $50-$65K
BILL RANGE: $77.50-$100.75/hr. 55% MU 25% DH
SELLING POINTS ABOUT THE COMPANY:
1. family company with pride in employees.
2. great environment and co-workers.
3. helping people get the care they need.
SELLING POINTS ABOUT THE JOB:
There has never been a better time to consider working for a company like BeneCard PBF. The introduction of new legislation and consolidation within the Pharmacy Benefit Management (PBM) industry has had a significant impact on the competitive landscape of the market. As a result, BeneCard PBF has emerged as a rare option for plan sponsors who want something different from their PBM. We are an experienced, established company looking to grow, and we welcome you to learn more about us.
We will have a class starting September 11 OR September 18. We are in the process of implementing a new telephony system and the start date will depend on our final go live date with that system. Feel free to start sending resumes and I will be in contact for any interviews. We are really targeting, but limiting ourselves to 10:30-7:00 and 11:00-7:30 shifts. After the initial training period of approximately 10 weeks, these would be remote positions. These shifts are not guaranteed though and can change due to call arrival patterns.
We are looking to fill approximately 10 positions at each site. The candidates may not have any time off (scheduled or otherwise) for the first 3 weeks. Candidates should have solid work history as we are not looking for people who will stay for a few months and leave. This is the start of our ramp up for 1/1/24, and additional classes will follow.
PRIOR HISTORY/SUCCESSES WITH THIS CLIENT? (# of TTHs, Years working w/ them, etc)
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TITLE: Accountant
TEMP/TEMP-PERM/DH:
- Meet the minimum hours/day/months requirement with the temp service
- Meet attendance standards with minimal unscheduled time off including tardiness
- Meet the minimum quality standard of 95% average per month
START DATE:ASAP
SCHEDULE/HOURS: NEW INFO - Orientation for all new hires begins at 8:30am -5 pm M-F 100% in office
OT REQUIRED?
LUNCH BREAK DETAILS: ½ hour
DRESS CODE: Business casual.
ARE THERE ANY SPECIAL BILLING INSTRUCTIONS FOR INVOICES WE NEED TO KNOW ABOUT SUCH AS A PO# (or HAS ANYTHING CHANGED WITH YOUR BILLING PREFERENCES)? N30
HIRING PROCESS (Profile/Interview OR Find&Fill): Profile and Interview
SEND PROFILES/NAMES TO: Send to Dan.
INTERVIEW WITH: Dave and/or Dan – via Zoom or Teams.
INTERVIEW AVAILABILITY: TBD
TESTING NEEDED: N/a
PEOPLEVIEW NEEDED? 100%
BACKGROUND CHECK NEEDED? (If yes, specify what type) PAJ
DRUG TEST NEEDED? (What Panel?) N/A
REPORT TO: Tom Saksefski
TIMESHEET APPROVER(S):
Essential Duties & Responsibilities:
- Maintain the books and records of the company
- Assist in monthly financial close.
- Various reporting and financial analysis
- Bank reconciliations
- Journal entries
- Payroll processing
- Assist purchasing Director and Account payable.
- Expense report review and processing
- Check printing
- Performs all other duties as assigned.
Qualifications Requirements:
- A minimum of 10 years’ experience in accounting or payroll departments of a company.
- Strong problem solving, organizational, analytical and communication (oral and written) skills are required. Must be able to comfortably interface with all levels within the Company.
- Experience with accounting general ledger systems.
- Must have the ability to coordinate the development and implementation of multiple projects at one time, organizing tasks and deliverables needed to meet the objectives and timeliness established for the projects.
- Bachelor’s degree in Accounting is required.
- Proficient use of Excel, Word, and Outlook is required. Proficiency with Microsoft Navision/QuickBooks and ADP/Paychex payroll processing’s preferred.
WHAT ARE THE TOP 3 TECHNICAL (HARD) SKILLS THE IDEAL CANDIDATE MUST HAVE?
- Reliable - no calling off of job hoppers.
- Computer experience.
- Great work ethic - must be willing to go above and beyond.
- Customer service experience
- MUST have own reliable transportation (car)
Could you do me a favor for any interviews, if you do not have this in your process, can you ask the following:
1. Have you ever worked for BeneCard in the past or as a temporary employee?
2. Do any of your friends or relatives work there?
CULTURE IS IMPORTANT, WHAT ARE 2 SOFT SKILLS OR PERSONALITY TRAITS THAT ARE NECESSARY TO FIT YOUR CULTURE?
1. Put the customer first all the time.
2. Teamwork.
DAY TO DAY DUTIES/RESPONSIBILITIES:
The information below is to give a written overview of what temporary employees can expect their first several months at BeneCard. This information is deemed reliable but may be subject to change at any time, so it is advised to confirm with BeneCard prior to making any statements to potential candidates.
Work Location
- All positions are considered “onsite” positions in the building
- BeneCard has no “permanent” remote positions
- Those working remotely at this time are on a temporary basis only
- At this time the Call Center (CC) has no regular onsite coverage after 5:00PM
- Shifts ending after 5:00PM may be considered for temporary remote positions
Training Process (8 – 10 Weeks)
- Initial training is approximately 2 ½ weeks long
- This is in “classroom” with a trainer
- Reps begin to take Central Fill calls only
- Reps take these calls for approximately 2 weeks
- Reps go back into a “training scenario” to review training on Pharmacy/Provider/Member calls
- Reps take these calls for approximately 2 weeks
- Reps go back into a “training scenario” to review training on Performance Guarantee calls
- Reps take these calls for approximately 2 weeks
- At this point is when we start discussing the possibility of a different schedule/shift
- Schedule is defined as days of the week worked
- Shift is defined as the hours worked
- Everyone in the CC works a weekend day and has an alternate weekday off i.e. off Sunday and Thursday
- Shifts can run at any given start time as shown below
- 3:00PM – 11:30PM
- 12:30PM – 9:00PM
- 11:00AM – 7:30PM
- 10:30AM – 7:00PM
- 10:00AM – 6:30PM
- 9:30AM – 6:00PM
Qualifying for a Full Time (FT) Position
- To be considered for a FT position, temporary employees must meet the following criteria
- Meet the minimum hours/day/months requirement with the temp service
- Meet attendance standards with minimal unscheduled time off including tardiness
- Meet the minimum quality standard of 95% average per month
- Meet the minimum call requirement of 40 calls per day averaged per month
Benecard is a mail order pharmacy. Our candidates will be taking calls from customers who have medication questions, are enrolling in prescription plan, ordering refills, etc. A lot of the calls are from patients who have a serious medical condition or whose family members do. Our people MUST have empathy and provide 'old school' customer service. Benecard will not tolerate anyone who creates drama. A background in Medical insurance and customer service is desirable.
SKILLS/REQUIREMENTS (I.e. education/years' experience/software/industry or position experience):
" Bachelor's Degree or equivalent work experience (Must have high school diploma)
" Two years experience in a call center environment
" Experience working with Medicare a plus
" Process oriented
" Knowledge of Excel and Word is preferred
" Excellent written and oral communication skills are required
" Demonstrated ability to work in a fast-paced environment
" Demonstrated ability to multi-task
" Flexible work schedule as needed, will need to support second shift and weekend work
" Proven track record of reliability
WHAT ARE THE TOP REASONS YOUR EMPLOYEES WOULD SAY WHY THEY LOVE WORKING HERE? (This helps us promote the position to qualified candidates)
Great environment - people come here and stay here! good opportunity for advancement.
TURNAROUND TIME: (Feedback is critical to our process. Once we provide you with a submittal, how quickly can we expect your feedback so we can schedule an interview?)
Immediately
