PeopleShare is seeking a dedicated Dispatch Customer Service Representative to join our HVAC team in Newark, DE. In this role, you will deliver superior service by responding to inbound calls, scheduling service technician visits, and addressing customer needs with professionalism. You will act as a customer advocate, taking ownership of accounts to ensure issues are resolved effectively at the first point of contact. Additionally, you will perform data entry to process tickets and manage customer work orders accurately. If you thrive in a fast-paced environment and are passionate about providing top-notch service, we’d love to have you on our team!
The role of Dispatch Customer Service Representative on first shift, offering great starting pay, bonuses, and growth opportunities. In this role, you’ll handle inbound calls, schedule service technician visits, and ensure customer satisfaction with efficient problem-solving and accurate data entry. If you're ready for a rewarding career with room to grow, apply today!
If you feel you would be a good fit for the position, please respond to this ad with your updated resume for immediate consideration.
Details for the Dispatch Customer Service Representative:
- Pay Rate: $18-$20 with monthly bonuses
- Schedule: Monday-Friday 10am-6:30pm (weekends on occasion)
Benefits:
- after 90 days, employees receive up to 80 hours of vacation and 40 hours PTO (sick and personal) per year
- medical coverage with base plan weekly being paid for by the company ($3000 employee deductible) HSA and lower deductible options as well
- Dental and Vision
- Company paid, term life insurance of $25000 per employee (option to purchase more)
Day to Day Responsibilities & Description for the Dispatch Customer Service Representative:
- Deliver superior customer service by responding to inbound calls.
- Scheduling service technician visits to customer
- Act as a customer advocate by taking ownership of the account and follow through to satisfy the customer at first point of contact.
- Perform data entry to handle tickets for customer work orders.
Skills/Requirements for the Dispatch Customer Service Representative:
- 2+ years of experience in Customer Service/Retail required
- Strong computer skills
- Strong communication skills
- Candidates must be willing to submit to a Pre-Employment Screening, including Drug & Background Check
PeopleShare is the leading Staffing Agency in the region and has temporary to hire and permanent jobs in Delaware (DE) - New Castle, Newark, and Wilmington. We have openings for warehouse associate, assembly, production, forklift order puller, forklift, machine operators, maintenance mechanics, receptionist, data entry, customer service, concierge representative, insurance, sales, substitute teaching, collections, call center, administrative assistant, accounts payable clerk, accounts receivable clerk, file clerk, contact center agents, and office managers.
PeopleShare provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, PeopleShare complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. IND9
