Title: Senior Collections Associate
Schedule: M-F 8:00a - 4:30p | FULLY IN OFFICE
Pay Rate: $35-$40/HOUR
Senior Collections Associate
We are seeking a Senior Collections Associate to support revenue cycle operations by resolving outstanding patient accounts, insurance denials, and reimbursement issues. This role is responsible for researching claims, following up with insurance carriers, filing appeals, and ensuring accurate account documentation to secure timely payment. The ideal candidate is analytical, detail-oriented, and experienced in healthcare billing and collections.
Responsibilities
- Investigate and resolve denied, underpaid, and unpaid insurance claims.
- Follow up with insurance carriers, patients, and guarantors to facilitate claim resolution.
- Submit appeals and obtain supporting documentation as needed.
- Review billing, coding, and payer information to identify issues impacting reimbursement.
- Document account activity accurately and maintain compliance with HIPAA and organizational policies.
- Identify denial trends and escalate recurring issues to leadership.
- Collaborate with internal departments including Coding, Billing, Medical Records, and Case Management to resolve complex accounts.
- Meet productivity and quality standards while managing assigned work independently.
Qualifications
- High School Diploma or GED required; Bachelor's degree preferred.
- Minimum of 3-5 years of experience in healthcare billing, collections, payment posting, or revenue cycle operations.
- Knowledge of insurance claims processing, denial management, and payer guidelines.
- Strong analytical, organizational, and problem-solving skills.
- Proficiency in Microsoft Excel and other Microsoft Office applications.
- Experience with electronic health records and healthcare financial systems required; Epic experience preferred.
- Excellent communication skills and ability to work independently in a fast-paced environment.
PeopleShare is the leading Staffing Agency in the region and has temporary to hire and permanent jobs across 8 states. Our openings include receptionist, data entry, customer service, collections, office managers, call center, administrative assistant, accounts payable clerk, accounts receivable clerk, file clerk, warehouse, assembly, production, pickers, packers, forklift, machine operators, and maintenance mechanics.
PeopleShare provides equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status, or any other protected category or class under federal, state, and/or local laws. This policy applies to all locations and all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
