The Operations Coordinator is responsible for accurately coordinating case management for all assistance requests. This includes researching information, providing support, documenting case notes, and ensuring high‑quality customer service. You’ll work within a 24/7 operations center alongside multilingual, emergency‑certified professionals supporting global travel‑related inquiries.
Schedule: 3×13‑hour shifts per week (nights & weekends rotation after training)
Pay: $18-$19/hr
Location: Fully on site in Princeton, NJ
Temp to Perm
Key Responsibilities:
Coordinate case management for assistance requests; research, assist, and document case notes
Respond to travel‑related inquiries for Assist America services
Receive and prioritize non‑emergency and emergency calls
Serve as first point of contact for clients; escalate when needed
Document all case information in Case Management Software (CMS)
Perform data entry, maintain files, and complete clerical tasks
Liaise with members, clients, and providers
Collaborate with internal teams to ensure seamless client experience
Participate in meetings and share insights
Research provider information within internal databases
Support team members and contribute to department initiatives
Monitor operations center equipment
Perform additional duties as assigned
Required Skills & Experience::
2–3 years in Customer Service, Assistance, or related industry
Arabic speaking strongly preferred; bilingual candidates encouraged
Strong Microsoft Office skills
Excellent communication and customer service abilities
Professional speaking, listening, and writing skills
Strong time‑management and organizational skills
Travel‑minded with appreciation for diverse cultures
Ability to stay calm under pressure and multitask
Ability to work shifts, holidays, and mandated overtime
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