Our office is currently partnered with a leading company in Whitehall, PA in their search for a Customer Service Representative!
Job Details:
Responsibilities:
- Make outbound calls to existing customers to provide updates, gather feedback, and strengthen ongoing relationships
Assist customers with questions, concerns, and service-related inquiries in a friendly and professional manner
Maintain accurate records of customer interactions, updates, and follow‑up actions
Collaborate with internal teams to resolve customer issues efficiently
Demonstrate strong communication skills when explaining products, services, or next steps
Utilize basic medical knowledge (if applicable) to support customer conversations and ensure accurate information sharing
Identify opportunities to improve customer satisfaction and escalate concerns when needed
Meet performance goals related to call quality, customer satisfaction, and productivity
Requirements:
- Customer Service Experience
- Strong communication
- Medical background/familiarity (plus)
PeopleShare is the leading Staffing Agency in the region and has temporary to hire and permanent jobs across 8 states. Our openings include receptionist, data entry, customer service, collections, office managers, call center, administrative assistant, accounts payable clerk, accounts receivable clerk, file clerk, warehouse, assembly, production, pickers, packers, forklift, machine operators, and maintenance mechanics.
PeopleShare provides equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status, or any other protected category or class under federal, state, and/or local laws. This policy applies to all locations and all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
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