PeopleShare is seeking an Account Liaison to join our team in Williamsport, MD. This position requires frequent interaction with customers and internal departments to ensure the accurate and timely reception, scheduling, production, billing, and shipping of customer orders.
Job Title: Account Liaison
Compensation: $21.00 - $25.00
Schedule: Monday – Friday, 8:00 AM – 5:00 PM
Key Responsibilities
Customer Service
Develop and maintain strong relationships with external customers.
Communicate professionally through phone and email.
Assist customers with order changes, inquiries, and status updates.
Administrative
Enter customer orders into the order fulfillment system.
Build and maintain customer-specific manufacturing specifications.
Run and manage inventory and usage reports for customers.
Maintain accurate account and inventory data.
Team Support
Collaborate with the production team to ensure customer satisfaction.
Support the sales team with customer relations, reporting, and inquiries.
Provide timely information such as specs, reports, and updates to internal teams.
Qualifications
2–3+ years of professional customer service or sales support experience (manufacturing preferred).
Proficiency with order fulfillment systems and Microsoft Office (Word, Excel).
Strong mathematical skills (formulas, percentages, commissions, measurements).
Excellent multitasking ability in a fast-paced environment.
Professional communication and phone etiquette.
Able to work independently and as part of a team.
Experience supporting multiple locations remotely is a plus.
Benefits
We offer an excellent benefits package to all full-time employees, including:
Choice of two medical plans (single or family)
Dental and vision insurance
Company-paid life insurance
Voluntary short-term and long-term disability
Voluntary supplemental life, accident, and critical illness insurance
401(k) with employer match
Paid holidays and PTO (vacation, sick, and personal time) after 90 days
Benefits eligibility begins the first of the month after 60 days of employment
PeopleShare is the leading Staffing Agency in the region and has temporary to hire and permanent jobs across 8 states. Our openings include receptionist, data entry, customer service, collections, office managers, call center, administrative assistant, accounts payable clerk, accounts receivable clerk, file clerk, warehouse, assembly, production, pickers, packers, forklift, machine operators, and maintenance mechanics.
PeopleShare provides equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status, or any other protected category or class under federal, state, and/or local laws. This policy applies to all locations and all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
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