Customer Service Associate - Call Center
Pay Rate: $20/hr
Location: Pennsauken, NJ 08109
Schedule/Hours: Monday to Friday, 8:00 AM - 4:30 PM
Duration: Full-time Direct Hire
Responsibilities for Customer Service Associate:
- Respond promptly and professionally to all incoming customer inquiries via phone or email regarding products or services.
- Attract prospective customers by answering product questions and suggesting additional information about products and services offered by the company.
- Resolve customer complaints by conducting independent analysis to determine the cause, provide solutions, expedite corrections, and follow up on customer satisfaction.
- Ensure that customers feel supported and valued by providing ongoing, clear, concise, and professional communication via phone and/or email to address their needs, complaints, or issues.
- Learn and maintain updated knowledge of the company's products, services, and policies to effectively assist the customer base.
- Assist in managing customer records by updating account information as needed.
- Understand and strive to meet or exceed call center metrics.
- Adhere to all company policies and procedures.
- Complete other projects and tasks as assigned by the leadership team.
Skills/Requirements for Customer Service Associate:
- Experience:
- Call Center: 2 years (Preferred)
- Customer service: 2 years (Preferred)
- Problem-solving skills.
- Strong listening and communication skills.
- Eagerness to learn and apply learned knowledge.
- Detail-oriented, organized, and punctual.
- Positive attitude, interpersonal skills, and professional work image.
- Ability to multi-task, prioritize, and manage time effectively.
- Must be capable of working in a team environment, cooperating with leadership, and communicating with other team members.
- Ability to adapt to changing priorities and tight deadlines, taking ownership and accountability for issue resolution.
- Self-motivated and determined individual with a desire to succeed.
Education: High school diploma or equivalent required.
IND38