PeopleShare is hiring immediately for a Director of Quality for our manufacturing client in University Park, IL. This role provides vision and leadership in the development and implementation of the company’s Quality Systems, Process Control, and Customer Service. The successful candidate must have thorough knowledge of manufacturing processes, industry trends and quality systems and the proven ability to deliver excellent customer service. Apply now or call us for immediate consideration at 815-277-2630.
Director of Quality Job Details:
- Compensation ranges from $150,000 annually to $180,000 annually , based on experience.
- We offer a comprehensive benefits package, including health care, dental, and vision. Join our team and enjoy both competitive pay and benefits!
- Direct Hire opportunity
Director of Quality Job Description:
- Responsible for planning, implementing and maintaining formal quality systems at AMST.
- Collaborate with Sales, Operations, Engineering and Customer Service to measure and improve customer satisfaction and service by implementing strategies that reduce cost and enhance brand image. This may include extended warranty programs, Customer Service expansion and other customer centric initiatives.
- Analyze the needs of departments, establish, maintain and improve in process systems to assure, compliance to design standards.
- Track and manage customer complaints that are escalated from either sales or customer service, involving all departments required to bring resolution.
- Support company Continuous improvement initiatives by participating in teams and helping to implement systems to assure that CI gains are built into the standard work procedures and assuring that gains are not lost over time.
- Monitor, measure, and set strategies to reduce warranty and internal rework.
- Lead in the identification of training gaps and designing programs for improvement necessary for exceptional quality and delivery performance.
- Set Strategies to audit, qualify and approve vendors, coordinate vendor correction actions and assure adherence to AMST and industry standards.
- Mentor and coach Quality Manager.
- Identifying customer needs and taking proactive steps to maintain internal positive attitudes so that customer receives a positive experience.
Director of Quality Job Requirements:
- Fifteen plus years of progressively responsible experience managing all aspects of manufacturing quality system management.
- Proven leadership in identifying, defining and promoting quality system and process control throughout the business organizations.
- Excellent project management skills with the ability to lead multiple concurrent projects.
- Able to remain highly flexible to constantly changing conditions while moving forward toward long-term goals. Must be adaptable to moving priorities, business and technical needs.
- Strong interpersonal and communications skills, flexibility, ability to plan and organize, responsiveness, creativity. Ability to communicate technical concepts to technical and non-technical audiences; solid writing skills.
- Proven strong interpersonal skills while dealing with customers. Demonstrated ability to deescalate emotions to resolve problems.
- Degree Preferred
- Exceptional interpersonal skill and a client-centered approach.
- Superb communication, collaboration, and problem solving skills.
- Analytical skills to properly assess data and determine root causes. Identify trends and patterns in data and information.
PeopleShare is the leading Staffing Agency in the region and has temporary to hire and permanent jobs across 8 states. Our openings include receptionist, data entry, customer service, collections, office managers, call center, administrative assistant, accounts payable clerk, accounts receivable clerk, file clerk, warehouse, assembly, production, pickers, packers, forklift, machine operators, and maintenance mechanics.
PeopleShare provides equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status, or any other protected category or class under federal, state, and/or local laws. This policy applies to all locations and all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. #IND64
