Our client in Bala-Cynwyd is seeking an IT Help Desk Technician to join their growing team!
Start your career with a company that has been in business for over 45 years!
IT Help Desk Technician Job Details:
- Schedule: Monday-Friday 8am-430pm
- Pay Rate: $60k-$64k
- Fully in-office position
- Healthcare Benefits after 30 days
IT Help Desk Technician Job Description:
- Provide day-to-day support of the various platforms (hardware and software) to ensure system stability
- Install, configure, maintain, and perform testing of software and related utilities and hardware
- Responsible for working on call multiple applications and business lines throughout the US
- Participate and determine root cause for service failure and support escalation
- Responsible for applying operation break fixes and other proactive maintenance activities
- Responsible for evaluating and troubleshooting the issues reported by internal users and clients
- Provide coordination between various groups including internal and external vendor support groups in resolving a specific problem escalation
IT Help Desk Technician Job Requirements:
- Associate’s degree in Computer Science, Information Technology, or a related field preferred
- Minimum 2 years of professional experience required
- Proven experience in providing technical support and troubleshooting for diverse systems and applications in a face-paced environment
- Excellent communication skills, both verbal and written; analytical skills
- Certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or similar are a plus.
- Proficient to advanced understanding of Operating System platforms, including Windows 10, Windows 11 and Mac OS
- Proficient in the use of ticketing systems and knowledge-sharing platforms
PeopleShare is the leading Staffing Agency in the region and has temporary to hire and permanent jobs across 8 states. Our openings include receptionist, data entry, customer service, collections, office managers, call center, administrative assistant, accounts payable clerk, accounts receivable clerk, file clerk, warehouse, assembly, production, pickers, packers, forklift, machine operators, and maintenance mechanics.
PeopleShare provides equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status, or any other protected category or class under federal, state, and/or local laws. This policy applies to all locations and all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.